FAQ

Q: Do you use soy wax in your candles?

Yes, soy wax is a key ingredient in our candles. All of the soy wax that we use is cosmetic-grade and derived from soybean oil. Soy wax that is typically used in most soy candles feels heavy on the skin and body, doesn’t fully absorb, and tends to not be cosmetic-grade. Our soy wax candles are specially crafted with your skin care in mind and includes additional nourishing ingredients such as rosehip oil, grapeseed oil, shea butter, coconut oil and vitamin E.

Q: Do you offer wholesale?

Yes! We offer wholesale and private label. First, go here to fill out our private label/wholesale application. Our wholesale account manager, Kelley, will email you our wholesale information. You may contact her directly at kelley.elementtree@gmail.com or 828-483-6404. We look forward to working with you!

Q: What is private label?

Our private label option allows you to personalize your own high-quality candle to promote the growth of your business! Use your own unique branding and logo and we will add it to each product. It’s as simple as that.

Please contact Kelley, our wholesale and private label account manager, directly at kelley.elementtree@gmail.com or 828-483-6404. In the meantime, please go here to fill out our private label/wholesale application and Kelley will get back to you within 2 business days.

Q: I have been told that all soy is skin-safe. Is it safe to use any soy candle on my skin?

It’s not always safe to use soy candle on your skin. Candles that are solely made for fragrance are crafted differently than candles that are made for skincare. When a product is intended to be used on the body, the FDA must approve the product for safety. Here at Element Tree, our products are FDA-approved. We offer cosmetic-grade soy based candles, crafted with top-of-the-line fragrance oils and infused with essential oils. Our fragrances are phthalate, paraben, and sulfate free. Please note that if you have an allergy to soy or any of our candle ingredients then we do not encourage using the candle on your skin.

Q: What are the benefits of the cosmetic-grade soy used in your candles?

Soy candles offer many wonderful benefits. Here are a few worth mentioning:

  • Biodegradable
  • Clean up easily with soap and water
  • Burn virtually soot-free
  • Toxins and carcinogen-free
  • Made from a renewable resource
  • Last longer than other candles, burning anywhere from 40-80 hours depending on the size
  • Support the American farmers and agriculture instead of the overseas petroleum market (of which paraffin is a by-product)
  • Contain moisturizing and skin nourishing qualities

Q: Is it really safe to use the melted lotion directly on my skin right after blowing out the flame? 

Yes! Feel free to indulge in the wonderful feeling of warm lotion on your skin right after you blow out the flame! The area around the wick will still hold heat, leaving it the same temperature as a warm bath.

Q: Is there anyone who should not use the Element Tree Candle? 

Due to the nut-based ingredients found in the candles, our candles are not suited for people who are allergic to nuts or nut-based products. If you are someone who is allergic to fragrances used in bath and body products, we suggest testing our product on a small area of skin before applying it to large areas of the body. Also, please be aware of potential candle-related accidents when using them around children.

Q: Are Element Tree Candles eco-friendly?

Yes, Element Tree Candles are safe for the environment. Our candles are made from cosmetic-grade soybean oil, grapeseed oil, coconut oil, rosehip oil, shea butter, vitamin E, essential oil, and/or fragrance oil. We never add harmful ingredients such as dye stearic acid or UV inhibitor. Our wick has a cotton core that contains no lead or zinc. 

 

Q: Is there a difference between fragrance oils and essential oils?

Yes, fragrance oils are man-made scents, while essential oils are derived strictly from nature. Essential oils are generally created from the leaves, stems, flowers, seeds, or roots of a plant. Fragrance oils are imitations of generally popular scents, such as tropical or vanilla. It is important to note that fragrance oils are not 100% natural and should not be marketed in this manner.

Q: What is the average burn time for an Element Tree Candle?

When burned from start to finish, the Element Tree Lotion Candle in the 11oz size will burn from 70 to 80 hours. The number of usages that you can get from the candles will change in accordance with the quantity of lotion applied with each use, but keep in mind that a little goes a long way. Each candle offers a beautiful opportunity to be used for self-care, skin-care, and creating the atmosphere that you desire. Enjoy!

Q: What is your candle making process?

Each candle is dreamed up, crafted, and hand poured in our workshop located in Asheville, North Carolina. As each candle is poured, the highest quality lotion candle is created, making our lotion candles the most luxurious on the market. 

Q: What is your return policy?

We hope that our product brings you 100% satisfaction. If you are not satisfied with your candle we offer full refunds. Please return your products within 30 days of purchase/receiving your order.  Returns on custom items or sale items are not permitted. Please reach out to our shop manager Kelley directly at kelley.elementtree@gmail.com with any questions or concerns.

Q: Where can I find your candles?

Please refer to our location page.